Last updated: 23 October 2026
In short: the contents of your vault are encrypted and we cannot read them. We use no tracking and we don’t sell data. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Apex Ventures Tech LLC ABN [00 000 000 000] [Street and number] [Suburb State Postcode] Australia Email: support@ifever.com.au Phone: [phone number]
Privacy contact: privacy@ifever.com.au
When you open our website, our hosting provider automatically records technical data in server logs:
We use this to keep the website working and secure, for example to fend off attacks. We delete the log files after [7] days.
Hosting provider: [name, address, server location]. We have a written agreement with them about how they handle your data.
This website does not use cookies for advertising or analytics. If you switch between light and dark theme, we remember your choice in your browser’s local storage. It never leaves your device.
After you sign in, we use a strictly necessary session cookie so you stay signed in. [Add name and lifetime once the app is connected.]
Our fonts are hosted on our own server. Loading the website does not connect to Google or any other font provider.
When you create an account, we collect:
We use this to provide the service you signed up for (APP 6). Your mobile number is optional.
Documents, passwords and letters in your vault are each encrypted with AES-256. The keys are kept apart from the data. Our staff have no access to the contents.
Your vault may contain sensitive information, for example health information in an advance care directive. We only handle it because you choose to store it with us and want it passed to the people you choose. By storing it, you consent to that (APP 3.3). You can withdraw consent at any time by deleting the contents.
You can add names, email addresses and mobile numbers of people who should receive documents or confirm a release. We use this information only for that purpose.
Please tell these people beforehand. When we first contact them, we tell them who we are, why we are contacting them and where to find this policy (APP 5). ifever is free for recipients and trusted people. They do not enter into a contract with us.
Your partner’s vault is separate from yours. We do not show you anything stored in your partner’s vault, and we do not show them anything stored in yours.
If you report a death to us, we collect the uploaded proof (for example the death certificate), the details about the person who died, and your name, email address and relationship to that person. We use this only to check the report, inform the trusted people and reach you if we have questions.
We delete the proof once the check is complete, at the latest after [90] days.
We send reminders, confirmation requests and releases by email and text message through service providers: [email provider, location] and [SMS provider, location]. Passwords or vault contents are never put in an email or text message.
Payments are handled by [payment provider, location]. The provider does not pass your card or account details to us. We keep billing records for at least 7 years because of tax law.
If a payment fails, we do not lock your vault. We then use your contact details to let you know.
We use no analytics or advertising services. We don’t sell personal information or pass it on for direct marketing.
[Describe where vault data is stored and which providers handle information outside Australia, with the country and what information.] Before we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in line with the APPs (APP 8).
We keep your information as long as your account exists. After you cancel, we delete your account and vault after [30] days, unless the law requires us to keep it. After a release, released documents remain available to recipients for [period] and are then deleted.
You can ask us at any time to:
Just email us at privacy@ifever.com.au. We respond within 30 days.
If you are unhappy with how we handled your information, contact us first. If we don’t resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
All connections to our website and app are encrypted with TLS. Vault contents are also encrypted one by one. Access attempts are limited.
If a data breach is likely to result in serious harm, we will notify you and the OAIC as required by the Notifiable Data Breaches scheme.
If our service or the law changes, we update this privacy policy. The version published here applies.